FAQ
Frequently Asked Questions (FAQ)
What is GOWANTY?
GOWANTY is a digital commerce platform that provides access to digital gift cards, prepaid products, gaming products.
Do you sell physical products?
No. Unless expressly stated otherwise, all products available through GOWANTY are digital products delivered electronically.
In which countries is GOWANTY available?
Product availability depends on the specific product, supplier requirements, issuer restrictions, and applicable laws. Please review the product page before purchasing.
How are digital products delivered?
Products are typically delivered by email, secure links, on-screen delivery, or through your customer account where available.
How long does delivery take?
Many orders are delivered within minutes. However, delivery times may vary depending on payment verification, fraud-prevention reviews, supplier availability, and technical processing requirements.
I haven't received my order.
What should I do?
Please check your inbox, spam, junk, promotions, and other email folders. If you still cannot locate your order, contact our support team.
Can delivery be delayed?
Yes. Orders may be delayed for fraud prevention, identity verification, payment review, supplier processing, compliance checks, or technical reasons.
Which payment methods do you accept?
Available payment methods are displayed during checkout and may vary by country, product, or payment provider availability.
Is payment processing secure?
Yes. We use secure payment processing technologies and fraud-prevention measures designed to protect customers and transactions.
Why was my payment declined?
Payments may be declined due to bank restrictions, payment-provider policies, fraud-prevention systems, verification requirements, or insufficient funds.
Can I cancel my order?
Orders may only be cancelled before processing begins. Once fulfillment has started, cancellation may no longer be possible.
Can I get a refund?
Because digital products are delivered electronically and may be used immediately after delivery, refunds are generally not available after delivery. Limited exceptions may apply as described in our Refund Policy.
What if my code does not work?
Please contact support and provide relevant details, screenshots, and any requested verification information. Claims are reviewed on a case-by-case basis.
Do you offer replacements?
Where appropriate, GOWANTY may provide a replacement product or store credit instead of a monetary refund.
Are gift cards region-locked?
Some products may be limited to specific countries, regions, platforms, or accounts. Please review product details before purchasing.
Can I use a gift card in another country?
Not always. Product availability and redemption eligibility depend on issuer rules and regional restrictions.
Do gift cards expire?
Expiration policies vary by issuer, product, country, and applicable law. Please review product details and issuer terms.
Can I resell purchased products?
Products may be subject to issuer, supplier, or platform restrictions. Customers are responsible for complying with applicable product terms and conditions.
Why was my order placed on hold?
Orders may be temporarily held for fraud-prevention, payment verification, compliance reviews, supplier checks, or security purposes.
Why do you request identity verification?
Additional verification may be required to protect customers, payment systems, suppliers, and the integrity of our platform.
Do you store my payment information?
Payment information is processed by authorized payment providers. We do not store full payment card details unless expressly required and permitted by applicable law.
How can I contact customer support?
Email: support@gowanty.com
Phone: +1 (718) 952-3608
What are your support hours?
Monday – Sunday, 9:00 AM – 7:00 PM (Eastern Time).
How quickly will I receive a response?
Response times vary depending on the nature of the request, verification requirements, supplier involvement, and overall support volume.
