Refund Policy
Effective Date: May 28, 2026
Operator: GOWANTY LLC
Website: gowanty.com
Address: GOWANTY LLC, 2431 E 69th St, Brooklyn, NY 11234, United States
Email: support@gowanty.com
Phone: +1 (718) 952-3608
At GOWANTY LLC, we strive to provide fast and reliable delivery of digital products, including gift cards, gaming credits, subscriptions, and other digital codes.
1 General Policy
Due to the nature of digital products, all sales are generally final. Once a digital product has been successfully delivered or redeemed, it cannot be returned, exchanged, or refunded, including in cases of mistaken or accidental purchase.
2 Eligible Refund Situations
A refund or replacement may be considered only in the following circumstances:
• the digital product was not delivered to the customer;
• the delivered code is invalid, defective, or cannot be redeemed;
• a technical error occurred during transaction processing;
• an order was duplicated due to a system or payment processing error.
Refund requests are reviewed individually and may require verification with our suppliers and product issuers.
3 Non-Refundable Situations
Refunds will not be provided in cases including, but not limited to:
• the digital product has already been redeemed, activated, or used;
• the customer purchased the wrong product, denomination, platform, country, or region;
• the customer made a mistaken or accidental purchase;
• the customer entered an incorrect email address or account information;
• the customer changed their mind after purchase;
• redemption restrictions imposed by the product issuer were not reviewed by the customer before purchase;
• suspected fraud, abuse, or unauthorized payment activity.
4 Refund Request Procedure
To request a refund, customers must contact our support team as soon as possible and provide:
• order number or transaction ID;
• detailed description of the issue;
• screenshots or other information that may help verify the problem.
Additional information may be requested to investigate the claim.
5 Investigation and Processing
Some products offered on Gowanty are supplied by third-party providers. In certain cases, refund requests require investigation and verification with these providers and the product issuer.
Refund review times may vary depending on the complexity of the case and may take up to seven (7) business days or longer when additional verification is required.
Submitting a refund request does not guarantee approval of a refund.
6 Order Cancellation
Orders may only be canceled before delivery of the digital product. Once a product has been delivered, generated, issued, or redeemed, cancellation is generally not possible.
7 Right to Refuse Refunds
GOWANTY LLC reserves the right to deny refund requests that are inconsistent with this Policy, involve suspected fraud or abuse, or cannot be verified with our suppliers or product issuers.
If a refund is approved, it will be issued to the original payment method whenever reasonably possible.
Contact Information
For questions regarding this Refund Policy, please contact:
GOWANTY LLC
Email: support@gowanty.com
Phone: +1 (718) 952-3608
